Blog Post #24
In the month of October, I volunteered at National Library Board (NLB) during the weekends to help out at their Book Bugs Redemption Booth. And the Book Bugs is a program launched by NLB to promote reading among children. You can find out more
here. Here are some of my thoughts.
1) I feel that this is a really good program which really encourages kids to read more. I have heard feedback from parents who shared that their children used to borrow 8 books and they even have to renew the books so that they can finish them on time yet now, they can finish 8 books in a week! When I promote the program to the parents or simply just helping out at the booth, it makes me very happy to know that I have helped the children cultivate this good habit of reading.
2) Throughout my volunteering stint, there are a couple of children (they seemed quite young maybe in preschool or lower primary) who came to the booth a couple of times to redeem the cards. And it is impossible for them to read 8 books that quickly (regardless of how thin they are) so we know that they are just borrowing the books only for the receipt (not for reading). It is quite easy to cheat the system but for a kid who is that young, i dont think they are capable of such ideas to cheat the system. Which leads me to think that maybe their parents were the ones who taught them. Which brings about the question of values.
3) While volunteering, I realised that the library is a service industry which means that one has to be very customer oriented. Patrons can really complain about the most nonsensical things which leads me to reflect on myself as a customer. On my second week there, I was most fortunate to meet one such patron. He came all the way from the other side of Singapore to the library I was at to collect a shiny card (which was unfortunately out of stock but it was the norm as it was the last week) so he made a big fuss and shouted at us. And I was pretty upset over how someone can get so worked up over "just a card" (just quoting what he said). In the service industry, the customer is always right so we cant even be rude to him.
4) Before volunteering, I didnt really like kids. I thought they were rude, noisy and annoying. But after volunteering, I have made friends with some of the kids there and they are pretty cute. On my first day, there was this girl who said she comes every week and true enough, she came the next day. But subsequently, I didnt see her anymore. She spends her time in the library and I saw her walking around with nothing to do so i made her sit down and write poems (the activity for October which gets you a shiny card). There was also this other girl whom I met around the same time. She spends long hours in the library while waiting for her mother (who is working). And her cheeks are really chubby. When I go for my dinner, I will bring her along too (she doesnt eat lunch). There is also this boy with specs (he is a bit short but he is actually P5) who comes with his mother. They are both very avid card collectors and they spend half of their weekends in the library, reading and attending programmes. There's also this boy who recently just started collecting these cards (he's a bit older than the average age but still in primary school) he usually comes with his aunt and he is very excited about those cards. He likes to talk to me about the cards. About which cards he wish to have. We even trade cards. There was also this girl who came a couple of times but I remember one night where the booth was not very crowded, she came to redeem the cards and she was upset over having the same cards she just give the card to me. So i offered to trade but she said she got all the cards i have alr (that was how late I was) Then she asked me if I want a sweet and i said no. Later on she came again with a receipt and she hoped to get Sandee (a bug) and she really got it to the amazement of both of us. She was so happy she gave me the sweet and ran off. They are all very fun children and I dont really have such a bad impression of them anymore. There were even 2 boys who smiled at me whenever they pass by the booth, showing how they remembered me and it was nice.
5) There are also a couple of funny incidents. There was a girl crying and she went to the customer service counter and told the staff there that her "mummy was lost". And there was also this really cute boy and his equally cute younger sister. They came to the booth and they were new to the program. But the boy decided that he wanted to read all the bug names. It was so funny. Then later on they came out with a game to look for the bugs so I made them find the bugs. The boy was so earnest in looking for the bug and when he found it, his sister peered at his list to see where it is and exclaim (a little too happily) "hehe copy kor kor" Then halfway through, their mother took them away to look for their father and this all happen while they are in the midst of looking for a bug. So the boy said, "Mummy will find Daddy, and I will find (bug name)." and while walking away, he suddenly exclaim, "Found it!" turning back to grin at us. We had such a good laugh! The next morning, they came again to borrow books and the sister came to redeem two packs of cards. She was so upset that she got the exact same combination of cards that she walk around, whining (rather loudly), "It's the same cards! I got the same cards." So i decided to trade with her. (haha yes i collect them too)
If you are interested, you can sign up to volunteer
here. You have to register for an account after which they will give you a password which you can use to login and sign up. This program is until the end of the year so there is still time to volunteer!
I only started collecting these cards in October so I have missed the June, July, August, September Shiny cards 😞 I have also missed Hollowing due to a very busy weekend. Aish. But for basic cards, I am only missing 19 😀.
Good luck to those collecting these cards and I hope that more of you can come and collect these cards as well. They are so cute!! That's all the experience I had volunteering in October at NLB.